Pre-Purchase
- How will payment be processed?
- How often can I use purchased themes?
- Are future theme updates included?
- What kind of support do you offer?
- What files are included in the theme package?
How will payment be processed?
Payments are processed via PayPal. You can choose to send money from your PayPal balance, bank account, debit or credit card. Please find some more information in the PayPal Help Center.
How often can I use purchased themes?
You can use any theme that you purchase from ThemeShift on as many websites as you like. Feel free to use them in private, commercial and client projects.
Are future theme updates included?
ThemeShift theme packages include future updates. You can download the latest version of the theme at any time with the download link that will be sent to you after purchase.
What kind of support do you offer?
After theme purchase and registration in the members area, you'll find extensive theme documentation, tutorials, screencasts and a support forum.
What files are included in the theme package?
All the theme packages include the necessary PHP template and image files. You'll also find a PSD file to customize the logo. The PSD scource file for the entire theme will be offered in a developer package in the future.
Post-Purchase
- Where can I download the theme?
- Do you offer customization services?
- How can I update a theme?
- How do I manage or add theme translations?
- Do I get a discount if I already purchased a ThemeShift theme?
Where can I download the theme?
After your payment has been completed you'll receive an email with a download link of the theme. Please save this link for future updates. You can download the latest version at any time.
Do you offer customization services?
In the forums I try to cover minor theme modifications and tweaks. Please understand that I cannot support major customizations. You may want to check out the list of recommended co-workers.
How can I update a theme?
ThemeShift theme packages include future updates. If there is a new version of your theme and you decide to install the update, please follow these easy steps. → More info
How do I manage or add theme translations?
All ThemeShift themes are fully localized (translatable). Editing existing or create additional theme translations is easy. → More info
Do I get a discount if I already purchased a ThemeShift theme?
If you have purchased a ThemeShift theme and your account has been upgraded, you'll find a discount code on your profile page to save 25% on your next theme purchase.
Support
- How do I get access to support?
- Do you provide general WordPress support?
- Do you provide phone or email support?
- Lost my login credentials. Where do I get a new password?
- Why can't I access the members area?
How do I get access to support?
ThemeShift theme packages include support. To get access to the members area with extensive documentation, screencasts and the forum please register indicating your PayPal email.
Do you provide general WordPress support?
Please understand that I cannot provide support for general WordPress questions. If your issue is not theme-related, please visit the Codex or the official WordPress forum. → Codex or Forum
Do you provide phone or email support?
No, all support questions should be posted to the support forums. This way other ThemeShift users with similar issues can benefit from already existing responses. This is easier for all of us.
Where do I get a new password?
You can request a new password that will be sent to your email. Please enter your user name or email here.
Why can't I access the members area?
If you have already entered your PayPal email on your profile page, please bear with me. I'll upgrade your account as soon as possible.
Themes
- How do I install a theme?
- How can I control the menu?
- Are your themes search engine optimized → SEO?
- Can I remove the footer credit links?
- How do I avoid losing customizations on theme updates?
How do I install a theme?
Please use the upload option of the WordPress theme installer on WP-Admin → Appearance → Themes → Install Themes. Also see the screencast in the theme docs or visit the WordPress Codex.
Are your themes search engine optimized → SEO?
WordPress inherently produces SEO friendly code. ThemeShift themes have been created with SEO in mind (usage of headings and code accessibility in general). Also, further improvements through third party plugins can easily be added.
Can I remove the footer credit links?
I normally place a WordPress and a ThemeShift backlink in the theme footer. Please feel free to remove these. However, I'd highly appreciate some backlink love.
How do I avoid losing customizations on theme updates?
Most of my users customize the look of the themes. To avoid losing any changes in the template files, I strongly recommend the use of WordPress child themes. For more info read this tutorial or visit the WordPress Codex.